Refund Policy
Plain English, no fine print.
What happens to your money if something isn’t right, in plain words. Questions or refund requests: hello@halomax.top.
A single Halo Card
A Halo Card is digital content delivered the moment you unlock it. Once it is unlocked, it can’t be refunded.
Plans and the Week pass
- If you created at least one Halo Card in the current paid period, that period can’t be refunded. The Week pass counts as one period. (Buyers in the EU, EEA and UK: see below for the first 14 days of a plan.)
- If you haven’t created any card in the current paid period, write to hello@halomax.top and we will refund that period.
- Cancelling stops the next renewal. Your plan keeps working until the end of the period you paid for, and you won’t be charged again.
After a refund
What a refund paid for ends with it: a refunded card is locked again and leaves your account, and a refunded plan or pass stops straight away. Cards you already made with a plan stay yours.
If something goes wrong on our side
If a Halo Card fails because of us (for example an error, a broken image, or no card delivered after you paid), we will make it again for free, or refund it if you prefer.
Buyers in the EU, EEA and UK
Online purchases usually come with 14 days to change your mind. At checkout we ask you to tick a box to start your access right away. What that means depends on what you buy:
- A single Halo Card or the Week pass
- You lose your 14-day right of withdrawal once you use it (unlock the card, or make a card with the pass). If you haven’t used it, you can still withdraw within 14 days for a full refund.
- A plan (Monthly, Quarterly or Yearly)
- You can withdraw within 14 days of buying it. You get the price back minus $5.00 (the price of a single card) for each card you made with the plan. Write to hello@halomax.top to withdraw; cancelling in your account only stops the next renewal.
Charged twice, or a charge you don’t recognise?
Tell us straight away at hello@halomax.top and we will sort it out.
How to ask
Email hello@halomax.top from the email you use with Halomax. Tell us the date and what happened. We reply within a few working days. Refunds go back to your original payment method through lava.top; how long it takes to show depends on your bank.